The world's best complaint letter...
Virgin boss Sir Richard Branson has thanked the author of a complaint letter slating the food on a flight as a "culinary journey of hell".
The disgruntled passenger fired off the rant to Sir Richard after a disastrous flight from Mumbai to Heathrow on December 7 last year.
The anonymous email - which has become a viral hit on the internet - is illustrated with pictures of the unappealing looking food served on the flight, with the author likening the main meal experience to being given a "dead hamster as a Christmas present".
Virgin have confirmed Branson telephoned the author of the letter and thanked him for his "constructive if tongue-in-cheek" email.
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